terms & conditions

Effective Date: 31st January 2025

These Terms and Conditions (“Terms”) govern your use of our website, Hippie Face (“we”, “us”, “our) and the products and services we offer. By accessing or using our website, you agree to these Terms. If you do not agree, please do not use our website.
 

1. Use of Website

By accessing this website, you confirm that you are over the age of 18 and legally capable of entering into binding contracts. You agree to use this website for lawful purposes only and agree not to engage in any unlawful or prohibited activities, such as:

• Using this website to harass, harm, or deceive others.

• Uploading harmful content or attempting to bypass security features.

 

2. Product Information

We strive to provide accurate and up-to-date product information on our website. However, we cannot guarantee the accuracy, completeness, or reliability of all content, including product descriptions, images, and prices. Product availability may change, and we reserve the right to modify or discontinue any products at any time.

 

3. Orders and Payments

When you place an order through our website, you agree to provide accurate and complete information. All payments are processed securely via our payment gateway. We reserve the right to refuse or cancel any order for reasons such as incorrect pricing, insufficient stock, or fraud prevention.

 

4. Shipping and Delivery

We aim to fulfil and ship orders promptly. However, delivery times may vary based on your location and other factors. Shipping costs are calculated at checkout, and we are not responsible for delays caused by third-party couriers or factors beyond our control.

 

5. Returns and Refunds

We offer a no-questions-asked return policy for products returned in unused and resellable condition within 30 days of purchase. Under New Zealand Consumer Law, you have the right to a remedy if the product is faulty, not as described, or does not meet the consumer's guarantees. Please refer to our Returns Policy for detailed instructions on returns and refunds.

 

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data. We comply with the New Zealand Privacy Act 2020 to ensure your data is securely handled.

 

7. Intellectual Property

All content on this website, including text, images, logos, and product designs, is protected by copyright, trademarks, and other intellectual property laws in New Zealand. You may not use, reproduce, or distribute any content without our express written consent.

 

8. Limitation of Liability

To the maximum extent permitted by New Zealand law, we are not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products. Our liability is limited to the maximum extent permitted by law.

9. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated effective date. By continuing to use the website, you accept any changes to these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the courts of New Zealand.

11. Consumer Guarantees

Under the Consumer Guarantees Act 1993 (NZ), we ensure that our products meet specific guarantees, including being of acceptable quality, fit for purpose, and as described. If any of our products fail to meet these guarantees, you may be entitled to a remedy such as a replacement, repair, or refund.

12. Contact Us

If you have any questions about these Terms or our products, please contact us at: 

Hippie Face

4/555 Manchester St

Christchurch 8014